One thing is becoming more certain each day, whether they loved it or hated it, your customers will let the world know what they thought of your service. The proliferation of internet review sites has only compounded this in recent years. In fact, according to Brand Reputation, 84% of consumers said they were more likely to check online for reviews prior to making a purchase compared to twelve months ago.
So how can you be certain that you are appropriately monitoring what is being said about your company? The long answer is that you can sit in front of your computer all day scouring the internet for these reviews. The short answer is, you can hire Contractor's Ally to do it for you and focus on servicing your current customers.
With Contractor's Ally reputation management service, we monitor the significant internet review sites that your customers use and ensure that reviews are seen and addressed in a timely fashion. We take away the potential for a knee jerk reaction to a negative review which can be very detrimental to your business. With Contractor's Ally, you don't need to worry about saying the wrong thing or crossing a line in a moment of anger. With as much input as you would like, we will take care of responding to negative reviews.
We also make sure we respond to many positive reviews. This shows that you are an involved business owner and care about your customers. When someone searching for your services sees your interaction it is sure to impress them.
Additionally, we will develop and implement a customized plan to increase the number and quality of online reviews and address any current issues you might have with your online reputation.
According to Penn, Schoen & Berland Associates, some 70% of Americans say they consult product reviews or consumer ratings before making a purchase. With this in mind, can you afford not to be proactive? If you are ready to polish your online reputation and get more customers, contact us to find out more and get started.